- Duraibah delivers to most Middle East countries (Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, United Arab Emirates and Yemen), Australia, Austria, Belgium, Brunei, Canada, Cyprus, Denmark, Finland, France, Germany, Holland, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Luxembourg, Malaysia, Malta, Monaco, Morocco, New Zealand, Norway, Pakistan, Philippines, Portugal, Russia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Turkey, UK and USA.
- Shipping and Delivery costs are calculated based on the country where the package will be shipped to, as well as the associated weight and/or dimensions of the package(s).
- We aim to dispatch all orders within 3 working days, however, in unusual events this may not be possible due to circumstances beyond our control that may occur.
-Kindly note that some countries charge customs and duty fees for some online purchases, which Duraibah is not responsible for.
-Refund is available within 7 days of receiving the order
-Returned items should be unused, in the original packaging and condition, with any labels still attached
-The refund of money will be done in the same form of payment method originally used for purchase
-For all returns, the refunded amount to the customer will only be the amount of product cost. The customer to pay the shipping fees back and forth.
-The refund of money will take place within 10 business days upon receiving back the returned items to Duraibah
*Damaged Items Policy:
-In unusual circumstances where the item is damaged upon receipt, we will pay for the shipping cost, otherwise the customer is responsible for paying the cost of shipping the merchandise back to Duraibah
-Damaged items will be replaced with a new item within 10 business days subject to availability of stock
Duraibah Head Office Address (where returned items should be sent to): Suite 410, 4th floor
Matbouli Plaza, Al Ma'ady Street
Jeddah, Saudi Arabia
P.O. Box 122649